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Terms and Conditions

If you choose to continue to browse and use this website, you are agreeing with the following terms and conditions of use, which together with our privacy and cookie policy, set out Retrofit Products Ltd relationship with you in using this website.


The use of this website is subject to the following terms of use:


  • This website and the content of the pages are for your general information and use only and we reserve the right to review, change or withdraw access to it at any time.


  • By using this website you accept these Terms and Conditions and agree to comply with them. We may change these terms and conditions from time to time and you should check back regularly to see if there are any changes to these as they are binding on you. If you do not agree to these Terms and Conditions then you should discontinue using our website.


  • This website uses cookies; please refer to our Privacy and Cookies policy.


  • Whilst we strive to maintain our website as completely as possible we do not provide any warranty or guarantee as to the accuracy, performance, completeness, reliability or suitability of the product information and materials found or offered on this website and it should be seen as guidance only. We do not make any warranty of any kind (expressed or implied) as to or accept liability for, to the extent permitted by law, of any information contained on this website.


  • Your use of any product information or materials on this website is entirely at your own risk, for which we shall not be liable. We would be pleased to discuss products and technical specifications with you before purchase but it shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


  • If you have been given access via our website to an account it is your responsibility to ensure that the user ID, password and associated security information is held securely and you accept responsibility for all activities on your account and that we are not liable to any person for any loss or damage which may occur due to your failure to keep this information secure. You must advise us immediately of any theft or security breach that may lead to this information being used in an unauthorised manner. We reserve the right to disable an account at any time if in our opinion you have failed to meet these terms and conditions of use.


  • While we and our suppliers work hard to protect our website from the presence of any viruses, computer bugs, Trojan horses etc we are not responsible to you for any loss or damage that may infect your computer equipment, or programmes or data caused by these arising from the use of this website.


  • The design, text, graphics, layout, looks, software and associated coding use in this website contains material which is owned by us or our suppliers or licensed to us or our suppliers.


  • The website and contents and any subsequent contract as a result of the use of this website shall be governed in accordance with English law. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and the exclusive jurisdiction of the courts of England and Wales.

RETURN AND REFUND POLICY

Please find and follow our returns policy below:


Returning Faulty Products:


  • Contact us via email info@retrofit-products.co.uk to request a returns authorisation number.


  • Package the goods in the original packaging and place in an outer package, to keep the original clean and free from damage.


  • The goods should be returned to Retrofit Products Ltd, Unit 4, Five House Farm, Sandon Road, Therfield, Hertfordshire, SG8 9RE


  • When returning the goods it is always advisable to use either registered post or a recognised courier.


  • To help us serve you better, if goods are being returned as faulty, please have an idea of the fault before making contact.



Returning Non-Faulty Products:


  • Contact us via email info@retrofit-products.co.uk to request a returns authorisation number.


  • Package the goods in the original packaging and place in an outer package, to keep the original clean and free from damage.


  • The goods should be returned to Retrofit Products Ltd, Unit 4, Five House Farm, Sandon Road, Therfield, Hertfordshire, SG8 9RE


  • When returning the goods it is always advisable to use either registered post or a recognised courier.


  • The items are returned within 14 calendar days of invoice


  • The items remain unused


  • The items were not special order or bespoke (i.e. engraving)


  • Any seal if fitted is unbroken


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